Terms of Service

The service

BackPack CRM is an internal tool operated by FLI Sites. Through it we build and host websites for local service businesses, send review-request text messages (identified as FLI Sites) to their customers, and produce short promotional videos about those businesses, which we publish on social media channels that we own.

SMS Terms

Program description. FLI Sites sends review-request text messages, identified as FLI Sites, for the local service businesses whose websites we run. After a customer completes a job or purchase with one of these businesses, the customer may receive a single text message thanking them and inviting them to leave a Google review via a link.

Consent. Messages are sent only to customers who provided their mobile number and agreed to receive a text from FLI Sites. Consent covers FLI Sites only and is not shared with any other company. Consent is not a condition of purchase.

Message frequency. One message per completed job. You will not receive recurring messages.

Message and data rates may apply. Standard carrier charges may apply to messages you receive.

Opt out. Reply STOP to any message to stop receiving texts from FLI Sites. You will receive a one-time confirmation and no further messages.

Help. Reply HELP to any message, or email jimmy@flisites.com.

Carriers. Carriers are not liable for delayed or undelivered messages.

See our Privacy Policy for how SMS data is handled.

Who may use it

The tool is used by our own staff. Business owners do not log in; they interact with us directly. Anyone using the tool must be authorised by us and must keep their sign-in code private.

Content

• Business owners who share photos, videos, or other material with us confirm they have the right to let us use it.
• We publish clips under our own accounts and remain responsible for that content under each platform’s rules.
• A business owner may ask us to stop featuring their business at any time, and we will stop future posts promptly.
• We follow the YouTube Terms of Service, the Meta Platform Terms, and the TikTok Terms of Service when using their APIs.

Third-party platforms

Publishing depends on YouTube, Instagram, and TikTok. We are not responsible for changes, outages, or moderation decisions made by those platforms. Video performance is not guaranteed.

Liability

The tool is provided as is. To the extent permitted by law we are not liable for indirect or consequential losses arising from its use. Nothing here limits liability that cannot be limited by law.

Changes and contact

We may update these terms; the date above shows the current version. Questions: email privacy@flisites.com.